Support
Client support
Email support@lynctera.com. We work UK business hours, Monday to Friday, and acknowledge every request the same working day. Firms with a managed subscription have the response targets written into their agreement.
Security concerns
Suspected vulnerabilities, unusual account activity or a possible data incident: email support@lynctera.com with "Security" in the subject line. We treat these ahead of the queue and will tell you what we found.
What to include
- Your firm and the email address you sign in with.
- What you were doing, what you expected, and what happened instead.
- The time it happened, and the reference id if the screen showed one. Every Lynctera error carries one, and it takes us straight to the run in question.
- A screenshot if the issue is visual. Please do not paste client documents or email content into a support request; describe them instead.
Lynctera for Outlook
The add-in is installed by your firm's Microsoft 365 administrator through the admin centre, and appears in Outlook under Apps on any message. The publisher shown on the consent screen is Yellow Be Ltd, verified by Microsoft. If the pane does not appear, ask your administrator to confirm the add-in is deployed to your account; if it appears but a request fails, note the reference id shown in the pane and send it to support@lynctera.com.
The add-in never sends email. Drafts open in Outlook's own reply window for you to read, edit and send. Nothing is filed or moved without an approval step you complete yourself.
Client portal
The portal is at app.lynctera.com. Sign in with your firm's Microsoft account. Access to mailboxes, documents and workflows is granted by your firm's administrator inside the portal; we do not change access on request by email.
Privacy requests
For personal data held in the Lynctera platform, your firm is the controller: ask them first, and we will support their response. For data we hold about you directly, see the privacy notice and write to privacy@lynctera.com.
Service status
Planned maintenance is announced in the portal ahead of time with a banner on every page. If the portal or add-in is unavailable and no banner was shown, treat it as an incident and email us.